Privacy Policy

1. Information We Collect

• Personal Information: Name, email address, phone number, date of birth, gender, and payment information when you create an account or make a booking.
• Travel Information: Your travel preferences, booking history, and location data.
• Device Information: Information about the device and browser you use to access our services, including IP address, browser type, and operating system.
• Usage Information: Information about how you interact with our website, such as pages visited, features used, and time spent on the platform.

2. How We Collect Information

• When you register for an account or make a booking
• When you contact our customer support
• Through cookies and similar tracking technologies
• From third-party service providers and partners

3. How We Use Your Information

• To provide and maintain our services
• To process and manage your bookings
• To personalize your experience
• To communicate with you about your bookings, account, and our services
• To improve our website and services
• To monitor and analyze usage patterns
• To detect, prevent, and address technical issues and fraudulent activities
• To comply with legal obligations

4. Information Sharing and Disclosure

• Bus Operators: We share necessary booking information with the relevant bus operators to fulfill your booking.
• Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, customer support, and marketing.
• Business Partners: We may share information with trusted partners to provide complementary services or joint offerings.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

• Right to access the personal information we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your information
• Right to object to or restrict processing of your information
• Right to data portability
• Right to withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide you with a better experience. You can manage your cookie preferences through your browser settings, but this may affect certain functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We recommend reviewing this Privacy Policy periodically for any changes.

11. Delete Your Smallbus Account

• If you wish to delete your Smallbus account and all associated data, please follow these steps:
• Email us at [email protected] with the phone number linked to your account.
• Our team will verify your request and permanently delete your account, including:
• Phone number and profile information
• Booking history
• Payment history (except as required for legal/financial record retention)
• Note: Some data may be retained for up to 7 years as required by law or financial regulations.
• Once your account is deleted, you will receive a confirmation email.